Sr Service Desk Techn

Job Overview
Provides first-line support to company employees to resolve computer software, hardware and networking problems.  Installs, configures, customizes, troubleshoot, upgrades, integrates and maintains software workstations, software applications, printers, wireless devices, hand-held devices, network configuration and firewalls for end-users.

Essential Functions
• Provide first Level  Second level of support and convey resolution to customer issues
• Accurate escalation of unresolved queries to the next level of support team
• Track, Route and redirect Problems to correct resources
• Utilize excellent customer service skills and exceed customers’ expectations
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Ability to deal with users through Calls, Chats and Emai
• Good typing speed (minimum 40 WPM and 98% accuracy)
• Good knowledge about Operating Systems, ISP, Hardware, Networking and Outlook
• Good analytical and problem solving skills
• Good interpersonal and customer care skill
• Flexible in working 24/7 environment

Qualifications
• Associate's Degree Preferred
• 2-4 years of working experience within the Information Technology field Preferred

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com