CSR 2

Job Description

The Client Service Rep 2 is responsible for providing support to clients of Compliance Services, specifically for Transparency. This role is versatile but is focused on transparency reporting which requires a higher level of technical proficiency and familiarity with data and data manipulation concepts. Familiarity with Pharmaceutical compliance regulations is helpful. Detailed process orientation and superior communication skills is critical.

Responsibilities

• Perform Transparency Reporting tasks including:

- Data validation – validating data against other sources

 - Data remediation – updating data based on provided business rules

 - Data Analytics – looking for trends in data, and provided related reporting

- Transparency Reporting – generate draft reports, understand methods for reporting, be able to articulate methods

• Sends information requests to clients for required information. (e.g., missing information, clarification of information, documentation)

• Track activities, and report activity data to client.

• Perform quality reviews and validation of data inputs

• Adherence to various policies (i.e. confidentiality, sensitive communication, intellectual property)

• Provide weekly reports on status of all activities to Client stakeholders

 • Reporting automation activities using BI tools

Competency Requirements

• Bachelor’s degree or equivalent

• 5 years related work experience

• Background in Pharmaceutical, Technology Services or Software Industry desirable, but not mandatory

• Proficiency in MS-Office, Word, and Outlook

• Advanced abilities with MS Excel required to do data analysis and validation – Power Query and VBA Macros

• Knowledge with Power BI or other BI tools

• Good organizational skills

• Superior customer service

• Willing to work in night shift

•Amenable working in Mckinley Taguig (Hybrid)

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com