Client Services Rep 2

Job Overview

Knowledge Management at IQVIA is a value-added and value-adding function and is closely tied to the company’s global strategy. The role of the KM team involves leveraging experience, content and technology tools more effectively within and across Real World Solutions (RWS) pillars and all locations (core and hybrids). Over the following months, the KM team is launching a new drive to achieve a critical mass of content, set-up processes and governance guidelines and enhance the architecture of systems/tools. This requires a full-time (FTE) analyst to be part of the team, to work directly with the KM stakeholders.

Role:

The role involves working closely with the KM team for day-to-day operational duties pertaining to the SharePoint based KM platform. Basic SharePoint site creation and administration experience is preferred, but additional training and process documentation will be provided:

• Create and maintain basic SharePoint sites for stakeholders.
• Assist in recommending design options based on SharePoint parameters
• Data migration from existing repositories to SharePoint libraries
• Upload content on healthcare industry and related issues (publications, contributions from the network)
• Conduct scheduled content reviews and maintenance to ensure material on the SharePoint sites is relevant and up to date
• Respond to queries from userbase
• Leverage existing IT tools; conduct user-level testing for development and ongoing improvement of systems and processes
• Act as the KM ambassador across user groups to drive the KM culture and take part in promotional campaign

A large part of the role involves data migration as new processes are adopted, and this requires a high level of attention to detail, and accurate record keeping.

Qualifications:

• Bachelor's Degree Req
• Two (2) years related work experience Req
• Pharmaceutical experience preferred but not essential
• Proficient in PC applications such as Microsoft Office. Exposure to SharePoint would be an advantage
• Ability to communicate effectively with various levels in the organization (written and oral)
• Demonstrate problem solving, analytical and strong customer service skills

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com