Care Specialist - Puerto Rico

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians and patients. A significant part of our business is acting as the biopharma's sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

Patients are at the center of AbbVie’s business strategies. The Care Specialists serve as an extension of the AbbVie service platform. Care Specialists have primary responsibility/accountability for providing appropriate product related training and education for patients prescribed PRODUCT. Care Specialists will serve as the link for each patient enrolling in the PROGRAM to better understand and utilize other PRODUCT services, including but not limited to PRODUCT training and adherence education. Each Care Specialist may interact with enrolled patients by telephone, email, in patient home settings, and/or in a public setting that would be conducive to education and protection of privacy. These interactions will be conducted in one on one, group and caregiver included education forums, with patients deciding how and whether to participate.

Job Duties:

Each Care Specialist is responsible to follow the program’s written structure as outlined in the AbbVie document PD21-01-002 Practice Standards for Care Specialists and Care Specialist’s Program and PD21-01-001 Practice Standards for Advocates and Advocate’s Programs as may be amended from time to time. The Care Specialist will offer only AbbVie approved support, tools, resources and information to enrolled patients.

The Care Specialist will be responsible to assist in the development of patient product support programs that will focus on treatment on-boarding and product related education, including supporting adherence to the treatment plan as prescribed. All materials used for this program for any purpose will be approved through the divisional review and approval process (STAR).

Additional Multi-therapeutic Care Specialist Duties:

• Assistance in the development of STAR-reviewed education plans covering a variety of topics, including: on boarding, product administration, adherence and compliance education to improve the patient-doctor dialogue for patients prescribed PRODUCT

• Product related training and patient disease education to patients prescribed PRODUCT

• Provide education to support improved health literacy and dialogue between patients prescribed PRODUCT and their respective health care providers

• Never provide medical advice, instead referring patients to contact their healthcare provider

• Do not interfere with treatment decisions made between the patient and healthcare provider

• Education to support prescribed therapy – supplemental injection and administration training, disease state and product-related information,

• Educational programs for HCP and office staff introducing the Multi-therapeutic Care Specialist patient support program

• Support physician peer-to-peer engagement opportunities about the Care Specialist program by providing input to AbbVie concerning program content and/or by appearing as a speaker using STAR-approved content to introduce physicians to the program and resources available to patients

• Managing accounts and patients case-load in a large geography

• Management of assigned travel and commercial budgets within OPPF standards

• Follow all AbbVie-provided guidelines and policies and procedures

• Participate in, complete and follow all assigned training, from AbbVie and Service Provider

• Any additional duties as assigned by program management and approved through the STAR team

Multi-therapeutic Care Specialist Job Qualifications:

Minimum:

• BA/BS degree, preferably in behavioral/social sciences, public health, or business-related disciplines

• A minimum of 3 years professional experience in social work, case management or disease management in a patient/ health related field

• Willing to travel extensively (75-90%)

• Very strong time management skills

• Strong planning and prioritization skills

• Strong and effective presentation skills; excellent communications skills – both written and verbal

• Proven success working with or within Community Based Organizations or other patient health-related, community focused organizations providing services to targeted populations

• Ability to work and drive for results in cross-functional teams

• Initiative and vision: challenge existing assumptions and interpretations

• Drive and enthusiasm

• Exceptional interpersonal skills

• Ability to build relationships with third parties using good negotiation skills

• Well-developed networking and influencing abilities to leverage relationships within and outside of the company.

• Fully competent in MS Office (Word, Excel, PowerPoint)

• Received injection training  

• Must be licensed nurse (either LPN or RN)

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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is $78,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.