Operations Support

IQVIA is a world leading provider of information, services and technologies dedicated to advancing healthcare by driving improved decision-making. Within a rapidly evolving environment, IQVIA’s unique portfolio of data assets, research and analytical capabilities, and technology solutions enables us to make intelligent connections for our clients. We support a broad range of stakeholders across the life sciences industry, treatment providers and payers, providing insights which drive innovation and improve patient outcomes.

About Us

IQVIA Integrated Research Solutions is one of Australia’s leading and largest healthcare market research providers. We are seeking a dedicated Operations Support team member to join our Integrated Research team.

Role Overview

As an Operations Support team member, you will play a crucial role in supporting our fieldwork managers collect data from Health Care Professionals (HCPs). Your two primary focal points will be to (1) develop and nurture relationships with HCPs through various contact methods (including phone, email, and SMS); and (2) ensure timely payment of these HCPs for the work they do. Your responsibilities may also include testing new projects prior to launch, monitoring existing projects, conducting outreach to doctors and clinics, and collaborating closely with Fieldwork Managers to achieve project outcomes.

Key responsibilities

• Develop and maintain relationships with Health Care Professionals (HCPs) through various communication channels
• Ensure timeline payment of HCP work
• Support the data collection efforts of the fieldwork team.
• Manage the day-to-day email inbox, call lists, and project priorities.
• Seek and relay project feedback from our community of doctors to fieldwork managers.
• Assist with monitoring ongoing projects to ensure successful completion.
• Conduct warm and cold outreach to doctors and clinics via emails, faxes, and phone calls.

Required Skills and Experience

• Experience with customer service/relationship building over the phone;
• Highly organised
• Proficient with the use of MS Word and Excel;
• Ability to manage own workload with minimal guidance;
• Demonstrated experience working autonomously and within a team;
• Permanent working/resident rights in Australia (PR or Citizen).

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com