Outbound call (Medical panel) - Spanish / Italian Bilingual Speaker

We are recruiting an awesome team of Spanish / Italian Bilingual speakers to join us at our Madrid CoE office! We are looking for Spanish /Italian  Bilingual speakers with experience in outbound calls.

Your primary focus will be to be responsible for building up and maintaining updated data of Healthcare Professionals in order to offer support to our customers and ensuring that any change is correctly verified through different channels according to our business rules.

If you want to play a key role in a diverse, dynamic and committed fun team this could be the role for you! 

What to expect:

• Recruit target doctors and follow-up on their participation. Create doctor’s engagement
• Call new doctors to invite to participate in our researches and wide our panel of healthcare professionals.
• Initiates follow-up calls with panelists to achieve maximum rate of return.
• Proactively alert the manager on any issue or deviation in the standard procedure.

Our ideal candidate: Skills & other requirements

• Spanish /Italian  Bilingual speakers is required.
• Excellent attention to detail and organizational skills as well as keeping to tight deadlines.
• Excellent and professional communication skills (telephone and email).
• Experience working for multi-national corporations is an advantage.
• Practical experience maintaining & updating databases is an advantage.
• Great attention to detail, accuracy and strong team work skills are mandatory.
• Further tasks would be documentation, mailings, troubleshooting and in some cases translations of text passages.

IQVIA™ is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status.“

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com