SQL/Oracle Production Support

Job Overview

Participates in analytical, experimental, investigative and other fact-finding work in support of technology product | Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines

Skill Requirements: 

• 3-7 years of experience in IIS, Windows server and SQL/Oracle based application support
• Experience in production support of application runs on Windows and databases Oracle, MS SQL server
• Able to write SQL, and well understanding of Pl/SQL codes.
• Manage various .net applications and websites.
• Performance monitoring of Webserver – IIS
• Have provided technical support (L3)
• Perform scheduled maintenance and support release deployment activities on production servers (Windows) after hours
• Should have very good experience in troubleshooting, independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.
• Good understanding on traditional SDLC
• ITIL certification is preferred
• Coordination experience with application vendors for L3/L4 support
• Refine and automate regular processes, track issues, and document changes
• Experience of 24x7 support for critical production systems.
• Have used ITSM tool to manage support process
• Ability to organize and plan work independently
• Work with customers and project management teams to identify key project milestones and implementation timelines
• Work with customers and project management teams to gather requirements and translate them into technical specifications
• Day to day management of the ticketing queue for clients ensuring completion in line with client needs/expectations
• Participate in QA, UAT & production launch support related to various customer engagements
• Collaborate with product development team to help support platform functionality
• Working knowledge of support processes and working in support environment
• Expected to drive resolution to remediate both routine and non-routine problems and hold resources accountable to provide permanent

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