Infrastructure Analyst Contact Center Platform

Key Responsibilities:

• Design, develop, and implement custom Twilio Flex solutions to meet business requirements.
• Create and maintain APIs, integrations, and plugins for Twilio Flex.
• Ensure the scalability, reliability, and performance of Twilio Flex applications.
• Oversee the architecture and engineering of contact center solutions.
• Implement best practices for contact center operations, including call routing, IVR, and workforce management.
• Optimize contact center performance through data analysis and continuous improvement initiatives.
• Work closely with cross-functional teams, including product management, customer support, and IT.
• Provide technical guidance and support to junior developers and engineers.
• Collaborate with stakeholders to understand business needs and translate them into technical solutions.
• Conduct code reviews and ensure adherence to coding standards.
• Develop and maintain comprehensive documentation for all developed solutions.
• Perform testing and debugging to ensure high-quality deliverables.

Job Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field
• Minimum of 5 years of experience in software development.
• Proven experience withTwilio Flexand contact center technologies.
• Strong knowledge of programming languages such as JavaScript, Python, or Java.
• Experience with cloud platforms and services (e.g., AWS, Azure).
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with Agile development methodologies.
• Type script Mid-level 
• C sharp entry level 
• AWS 
  • Lamdba Functions entry level 
  • API Gateway entry level 
• React -- Twilio Project Mid-level 
• Azure Dev Ops entry level 
• understand state management Mid-level 
• Github Mid-level 
• Azure AD | SSO 
• Salesforce CRM integration 

Preferred Qualifications:

• Experience with other Twilio products and services.
• Knowledge of contact center metrics and KPIs.
• Certification in relevant technologies or methodologies.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com